The pipeline view helps your staff and all involved users be more organized by showing exactly where all the files are in their life cycle. You can customize the pipeline to reflect your internal loan work flow and file life cycle. For example, you pipeline can show all files from Leads, Applied, Pre-Approved, In Processing, In Underwriting, Clear to Close, Closed, Servicing
These are customizable loan file primary statuses or stages. Additionally, users can edit their pipeline view to see only the relevant data necessary to their role.
LendingWise comes with various default work flows that you can edit and customize. The work flow tool allows you to create specific steps a processor should follow when dealing with a first time rehab loan, or steps an underwriting must take when dealing with a construction loan or steps an account executive should make through out the loan life cycle. Work flow steps can have rules that assign other employees to a file, or send E-mail/SMS messages, or creates tasks assigned to multiple parties.
Once a work flow is activated, users will see the steps like milestones from the pipeline view and inside the loan file. Work Flow Steps incompleted for 'x' days can trigger alerts via the dashboard or e-mail.
LendingWise lets you create and name your own loan programs that integrate with your online loan submission forms. This will eliminate receiving unqualified loan scenarios and acting as a reference point for your team to refer to guidelines. Additionally, you can customize a document checklist for each loan program, to help your processors & underwriters follow internal procedures.
Every loan program may require different types of documents. You can customize the required document checklist per loan program, so processors never make a mistake or ask for unecessary docs. As docs come in, processor can check off them off and label them as approved/rejected/incomplete, which will send notification to the correct borrower or broker.
SubStatus is a useful way to create tags on your loan files, so team members can quickly find them and reports can be generated as well. For example, typical sub-statuses are Missing Docs, Needs Manager Approval, Loan Abandoned, Legal Review Needed, Pending Investor Approval
The advanced search and sort functionality gives you instant 360 degree view of all your files. You can sort files by:
These sort options can give you a very granular report that can be exported to an Excel file. The Excel export window will open and ask what data fields you want to export and you can choose from 100's of data fields to get the exact data you need!
For companies that have hundreds or thousands of files and numerous employees, it is critical to assign files to specific employees. The software can monitor employee usage and hold the employees accountability to their respective files. For the employee user, this feature makes it easy to manage what files belong to them. You can run reports specific for assigned files per employee that shows number of edits, notes, and tasks completed.
Making notes and reviewing notes is the most important part to file management. The LendingWise auto-creates several types of notes based on certain actions like uploading docs, sending docs, and changing statuses. When making manual notes the system records the user name, day and time the note was recorded. It also gives the user the option to send an e-mail update to multiple parties related to the file like the borrower, broker, branch or or assigned employee. The user can also mark the note as a lender note, borrower note, or general note. For law offices, the note can be marked as billable, which prompts the user to enter the billing rate and amount of time to bill. Under billing report you can generate a detailed billing report of all the billable time entered and the corresponding notes.